Find answers to some of our most Frequently Asked Questions (FAQ’s) about CRN and our programs and services.
Who can call the Crisis Line?
Anyone of any age can call the crisis line at any time.
What hours do you operate?
All of our Crisis Lines are open 24 hours a day, 7 days a week, 365 days a year.
The Central Arizona Warm Line is open 24 hours a day, 7 days a week, 365 days a year.
The SMI Determination office is open Monday – Friday from 8 a.m. – 5 p.m.
What kind of services do you provide?
Please click here to learn more about all of the services that we provide.
Is there any cost if I call?
No. All Crisis Response Network services are provided free of charge.
What if I don’t live in Arizona?
Even if someone calls from outside our service area, we can connect a caller to a crisis service in their area. Our number one priority is to get people in crisis the right help, regardless of where they’re calling from.
Is there any limit to the number of times that I can call the Crisis Line?
No. You may call as often as you need to call, but we try to help you resolve the crisis situation and create a support system so that crisis situations can be prevented in the future.
Is the service confidential? Do I have to give you my name?
The Crisis Line is completely confidential. We are mandated, by law, to protect the confidentiality of every caller, so callers can remain anonymous. Only in situations where someone is in extreme danger do we need to report information to others.
Can I call about someone else, like a friend, family member or even someone that I don’t know who appears to be in a crisis situation?
Yes. You can call about anyone that you believe to be in a crisis situation or if you are concerned of others who may be in a crisis situation.
If I’m under 18, will you tell my parents or guardian that I called?
If you’re under age 18, we try to identify if your parents or guardian can provide a good support system in your situation. If so, we may try to get them involved in resolving the crisis situation. However, we will never tell anyone about a situation that could put the caller at risk of being injured.
Can I get a ride to a safe place if I feel threatened or I’m scared?
Yes. If your situation requires that you get to a safe place, we can arrange for crisis transportation.
Do you speak Spanish or any other languages?
Yes. We have Spanish-speaking crisis specialists available 24/7/365. We also have access to an Interpreter Line that can translate a call into any language.
What is a Mobile Team?
A Mobile Team is a pair of trained crisis intervention specialists who can respond to a crisis situation when face-to-face intervention is needed because telephone intervention is not enough to resolve the issue.
When would I need a Mobile Team?
A crisis specialist will talk with you about your situation over the phone and if it is determined that you might need face-to-face services, a Mobile Team can be sent to your location.
What is the Warm Line?
The Warm Line is a telephone service that is staffed by peers who have, themselves, dealt with behavioral health issues. Warm Line staff can relate to behavioral health situations because many have been through the same experiences themselves. Warm Line counselors do not help callers with substance abuse issues, but Crisis Line counselors can help with these kinds of issues.
If I’m undocumented, will the Crisis Line turn me over to ICE?
Our number one goal is to get you the crisis intervention services that you need and your safety is the highest priority.
What would I do if I think someone that I care about needs crisis help, but the person is not willing to accept help?
When you call, we will take all of the information necessary to develop an action plan that will help you with getting the person treatment that is needed to solve the crisis situation.