When life is overwhelming, if someone is worried about a loved one, or if someone just needs to talk, Crisis Response Network provides immediate and confidential help.

Our goal is to empower transformation from HOPE to HEALTH. Everyone faces crisis, but no one needs to go through it alone. Our experienced, professionally trained Crisis Specialists are ready to respond 24/7/365 to whatever crisis an individual is facing.

Below, you’ll find a detailed description of each of our services and where each is provided.


24/7/365 Crisis Line

Trained crisis intervention specialists are available around the clock, every day of the year, to help over the phone.

The Crisis Line is confidential and is open to anyone who needs help.

Our specialists can help in many ways, including:

People of all ages, from all parts of town and from all walks of life call for help. Non-English speaking callers will receive assistance in their own language.

If your crisis cannot be solved over the phone, CRN may dispatch mobile clinicians to meet you where you are.

Service areas:

Eligibility and Care Services (SMI Determination)

CRN was selected to evaluate whether applicants meet diagnostic and functional criteria to receive comprehensive community based mental health care. CRN now administers the Seriously Mentally Ill (SMI) Eligibility Determination program across all of Arizona. Behavioral health service providers complete an evaluation for an individual then submit the SMI Assessment Packet to CRN to make an SMI eligibility determination.

Service areas:

 Warm Line

The Warm Line is a free and confidential telephone service staffed by peers who have, themselves, dealt with behavioral health issues. Warm Line staff can relate to behavioral health situations because many have been through the same experiences themselves. Warm Line specialists offer peer support for callers who just need someone to talk to.

The Warm Line is available 24/7/365.

Service areas:

 Mobile Teams

CRN works with local community providers to help you where you are. As needed, our Crisis Specialists can send a mobile teams of trained crisis intervention specialists to you or your loved one to conduct a face-to-face assessment and intervention. A mobile team can meet you in the community and get you somewhere that’s safe.

Service areas:

Crisis Transportation Services

CRN is available to help you arrange transportation if you need to get to a safe place.

Service areas:

Emergency Room-based Assessments

CRN can arrange for assessments during emergency room visits. This service can help identify clinically appropriate services for individuals experiencing a serious behavioral health crisis.

Service areas:

Department of Child Safety (DCS) Rapid Response and Crisis Stabilization Services

CRN provides critical support to children, teens and their caregivers during one of the most difficult times in their lives. When a youth has been removed or is at imminent risk of being removed from the home, CRN dispatches specialists to meet with the youth, their caregiver and if necessary their placement home to provide on-site counseling, assessment and resource information and connections.

Service areas:

Telephone Follow-up

To ensure continuity of care, CRN provides phone follow-up services to individuals identified as needing a follow-up call.

Service areas:

Tragedy Support Line

CRN activates a Tragedy Support Line for those affected by local and national crisis situations. The Tragedy Support Line number is 1-800-203-CARE (2273) and can be called toll-free from anywhere.

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