Physicians, behavioral health technicians, registered nurses (RNs) and licensed practical nurses (LPNs), trained in triage and crisis intervention, staff the Crisis Response Center 24 hours a day/7 days a week/365 days a year. These healthcare professionals work to resolve each person's crisis, connect them to the most appropriate treatment options and help them to safely return to their community.
The Crisis Response Center has two points of entry. There is a public "front door" and a secure entry for individuals who have been detained by law enforcement and need care.
Each person is greeted at the reception desk when they arrive. Adults are guided into a nearby waiting area close to the adult treatment side of the facility. Children and their families are led to a separate, family-friendly pediatric side of the facility. A similar arrangement is used for individuals entering with law enforcement.
Following a thorough evaluation, children and adults may continue their stay in a 23-hour Observation Area. These areas are also separated by age and are staffed by healthcare professionals and peers trained in crisis stabilization and providing additional support.
Upon admission to the observation units, there will be further psychiatric evaluation with the Crisis Response Center team, community providers, and family members to determine the best plan of care to resolve the current crisis.