If you need support in light of recent events, please call: 1-800-203-CARE (2273).

When life is overwhelming, if someone is worried about a loved one, or if someone just needs a caring person to listen, Crisis Response Network provides immediate and confidential help.

Our goal is to empower transformation from HOPE to HEALTH. Everyone faces crisis, but no one needs to go through it alone. Our experienced, professionally trained Crisis Specialists are ready to respond 24/7/365 to whatever crisis an individual is facing.

Below, you’ll find a detailed description of each of our services and where each is provided.

24/7/365 Crisis Line

Trained crisis intervention specialists are available around the clock, every day of the year, to help over the phone.

The Crisis Line is FREE, confidential, and open to anyone who needs help.

Our specialists can help in many ways, including:

People of all ages, from all parts of town, and from all walks of life call for help. Non-English speaking callers will receive assistance in their own language.

If your crisis cannot be solved over the phone, Crisis Response Network (CRN) can coordinate with local agencies to further assist you.

Service areas:

Eligibility and Care Services (SMI Determination)

CRN was selected to evaluate whether applicants meet diagnostic and functional criteria to receive comprehensive community based mental health care. CRN now administers the Seriously Mentally Ill (SMI) Eligibility Determination program across all of Arizona. Behavioral health service providers complete an evaluation for an individual then submit the SMI Assessment Packet to CRN to make an SMI eligibility determination.

Service areas:

Warm Line

The Warm Line is a free and confidential telephone service staffed by peers who have, themselves, dealt with behavioral health challenges. Peer support specialists can relate to behavioral health situations because many have been through similar experiences. Peer support specialists offer peer support and compassion for callers who just need someone to talk with.

The Warm Line is available 24/7/365.

Service areas:

Mobile Teams

CRN partners with local community providers to help individuals where they are. The crisis specialists can send a mobile team of training crisis intervention specialists to individuals during a mental health or substance use crisis. The mobile team will meet with the person, complete an assessment and help them problem solve the situation. A mobile team can also meet people in the community and take them to a safe place.

Service areas:

Crisis Transportation Services

CRN’s dispatch team can arrange transportation for emergencies and bring people to a safe place. Emergency transportation may be provided to shelters, hospitals or substance use treatment centers.

Service areas:

Emergency Room-based Assessments

CRN can arrange for assessments during emergency room visits. This service can help identify clinically appropriate services for individuals experiencing a serious behavioral health crisis.

Service areas:

Department of Child Safety (DCS) Rapid Response and Crisis Stabilization Services

CRN provides critical support to children, teens and their caregivers during one of the most difficult times in their lives. When a youth has been removed or is at imminent risk of being removed from the home, CRN dispatches specialists to meet with the youth, their caregiver and if necessary their placement home to provide on-site counseling, assessment and resource information and connections.

Service areas:

Telephone Follow-up

To ensure continuity of care, CRN provides phone follow-up services to individuals identified as needing a follow-up call.

Service areas:

Tragedy Support Line

CRN activates a Tragedy Support Line for those affected by local and national crisis situations. The Tragedy Support Line number is 1-800-203-CARE (2273) and can be called toll-free from anywhere.

Better Data

CRN believes transparency is critically important when providing these vital services to the community. CRN developed a community-facing dashboard which highlights many of the metrics mentioned above for funders, local governments and the general public to view via our website. For more information, visit our online dashboard.

Visit our Resources page